Terms of Service

1. Acceptance of Terms

By accessing and using OpsSquad's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

OpsSquad provides AI-powered infrastructure debugging and monitoring services. Our platform enables users to:

• Connect and monitor their infrastructure systems
• Receive AI-powered debugging assistance
• Access real-time system analytics and insights
• Utilize conversational interfaces for system management

3. User Accounts

3.1 Account Creation

You must create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibilities

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Use the service in compliance with all applicable laws

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services for legitimate business purposes related to infrastructure monitoring and debugging.

4.2 Prohibited Uses

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload malicious code or conduct security attacks
• Attempt to gain unauthorized access to our systems
• Use the service for any unlawful or fraudulent purpose
• Reverse engineer or attempt to derive source code

5. Data and Privacy

5.1 Your Data

You retain ownership of all data you provide to our service. We process your data solely to provide our services as described in our Privacy Policy.

5.2 Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Payment Terms

6.1 Fees

Fees for our services are described on our pricing page. All fees are non-refundable except as expressly stated in these terms.

6.2 Payment

Payment is due in advance for each billing cycle. We may suspend or terminate your account for non-payment.

6.3 Refunds

We offer a 30-day money-back guarantee for new customers. Refund requests must be submitted within 30 days of initial payment.

7. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice.

• Target uptime: 99.9%
• Scheduled maintenance windows with advance notice
• Status updates available at /status

8. Intellectual Property

8.1 Our Property

All rights, title, and interest in and to the service and our technology remain with OpsSquad and our licensors.

8.2 Your Property

You retain all rights to your data and content. You grant us a license to use your data solely to provide our services.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OPSQUAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

10. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your access to the service will be discontinued
• We will delete your data in accordance with our data retention policy
• Outstanding fees remain due and payable

11. Changes to Terms

We may modify these terms at any time. We will provide notice of material changes. Your continued use of the service constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us at: